Field service engineer – on-site help desk for major clients
ALSO COMSYT AG
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03.1998 – 06.1999
Field service engineer – on-site help desk for major clients
ALSO COMSYT AG · Kriens LU, Niederlassung Reinach BL
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Stationed at a major client’s help desk: receiving, qualifying and routing hardware and software issues, complemented by own programming work.
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Duties and responsibilities
- Call receiving – taking hardware and software problems by telephone
- Ticketing – recording issues electronically in a database
- Dispatching – qualifying problems and routing them accordingly
- Supporting – direct user assistance via remote access
- Monitoring – user assistance by email
Projects
- Tool for recording back-up times built with Access and VBA, including an interface to the existing time-recording system
Achievements
- First database application with a productive interface to an existing system
Methods and tools
ToolsLanguages and queries
